To provide training to enable efficient service delivery to patients through individual and good patient focus;

The patient:

  • Discussion and awareness of patients needs
  • To explore patients rights and responsibilities
  • What is customer care in general practice?
  • To learn the different means of effective communication to establish rapport with users of the service
  • Measure and improve outcomes


The individual:

  • To understand their rights and responsibilities
  • Their role and how they can be effective in a team
  • The History, culture and structure of the NHS
  • The General Practice environment & office procedures
  • Practice income... GMS2 contract overview
  • Basic communication & telephone skills


This session will also introduce the concept of Continuing Professional Development (CPD) and portfolio building and will give delegates a chance to identify their training and inter-personal skills gaps and learning styles.