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THE MEDICAL RECEPTIONIST IN GENERAL PRACTICE

These four workshops will cover the foundation skills needed by your front line staff, to enable them to provide efficient service delivery to your patients through individual and good patient focus.

The learning outcomes gained will form the underpinning knowledge and skills required if they go on to do the AMSPAR Intermediate Diploma in Medical Reception. For dispensing practices the Customer Service, Health & Safety awareness and Teams & Teamwork sessions will enable delegates to gain a certificate of competency as required by the scheme.

Workshop One:
THE MEDICAL RECEPTIONIST: THE ROLE

Confidentiality, Caldicott, Customer Care & Communication Skills and Networking/Competencies and Standards,
Positive Appraisals.

Workshop Two:
THE MEDICAL RECEPTIONIST: THE PERSON

Learning Styles & C P D, Self-Development, Dealing with Stress. Practical Problem Solving to manage your workload efficiently & effectively. Teams/Teamwork & the importance of being a team player (inc Belbin types)

Workshop Three:
THE MEDICAL RECEPTIONIST: THE NHS & THE SYSTEMS IN PRIMARY CARE

The NHS Plan-The Bigger Picture, Information Flow & Records Management, Clinical Governance & Medical Ethics. The Working Environment. Office Procedures & Equipment, Choose & Book, Audit & Quality,

Workshop Four:
THE MEDICAL RECEPTIONIST: THE PATIENT AND SAFETY:

Health and Safety at Work Act 1974, Significant Event Reporting, National Patient Safety Agency (NPSA), Medicines Act 1968, Misuse of Drugs Act 1971, Prescribing & The Shipman Legacy. Personal & Building Security. Risk Management

These can also be delivered in condensed format in-house