Every day more than a million people are treated safely and successfully in the NHS, but the evidence tells us that in complex healthcare systems things will and do go wrong, no matter how dedicated and professional the staff and when things go wrong, patients are at risk of harm. The effects of harming a patient are widespread. There can be devastating emotional and physical consequences for patients and their families. For the staff involved too, incidents can be distressing, while members of their clinical teams can become demoralised and disaffected. Safety incidents also incur costs through litigation and extra treatment. Patient safety concerns everyone in the NHS, whether you work in a clinical or a non-clinical role.

Health & Safety training should start with induction training...for two thirds of the workforce it is too late! Management of Health & Safety at Work Act 1974 and Health & Safety at Work Regulations 1999 is integral to the manager’s role. Failure to comply is a criminal act & employers CANNOT insure against failure to comply.

Practices are encouraged to follow the guidance in the National Patient Safety Agency “Seven Steps to Patient Safety”
Build a safety culture/ Lead and support your staff/ Integrate your risk management activity/ Promote reporting/ Involve and communicate with patients and the public/Learn and share safety lessons/ Implement solutions to prevent harm


The impact of minor and major incidents on the Practice’s ability to function, on GPs and staff, patients and the community could be serious and costly. The Civil Contingencies Act 2004 became law on the 18th November 2004 and requires Local Authorities (including Health) to promote Service Continuity Management (SCM) locally. PCTs are Category 1 Responders under the Act and are therefore required to have detailed major incident plans in place. As a consequence of this, PCTs will require all Practices to carry out their own Disaster Planning and have Service Continuity Plans in place to ensure that they can meet the needs of their patients. In the event of a disaster the Practice may be in default of its contract with the PCT, who would therefore be within their rights to withhold contractual payments. This could have a significant financial impact on the Practice.
Even if you do not experience a disaster, Practices who fail to implement a Service Continuity Plan will find that insurance premiums will begin to increase as insurance companies insist on contingency planning.

Every member of staff has a responsibility for H&S, Risk Management & Patient Safety in your practice. This workshop will examine what needs to be done and some practical exercises to share knowledge of the tools which help.

If you wish to book any for your practice, arrange sessions locally for a group of practices or have a general query, please get in touch.