Bullying

ESSENTIAL SUPERVISOR, OFFICE MANAGER & TEAM LEADER SKILLS

Supervisors and Team Leaders have to manage people but still work as part of the team. Being a first line supervisor is a challenging role, requiring very good people management skills. Team leaders/supervisors provide a vital link in delivering an organisation’s strategy, standards and expectations. Your style, energy and effectiveness has a major impact on your team’s ability to deliver successfully and positively. This new two day course will help you to develop your style, skills and techniques to meet the day-to-day challenges your team faces and gain the key skills needed to organise and direct the work effort of your team.

Suitable for newly-appointed supervisors and team leaders, those about to be promoted to that role or experienced supervisors who would welcome refresher training.

Upon completion of this course delegates will gain an understanding of:

  • An understanding of management styles
  • How to agree and monitor objectives
  • When and how to delegate
  • Understand key communication skills
  • Understand the key concepts of motivation
  • Understand the impact of attitude and language
  • How to implement time management strategies
  • Learn how to handle difficult or conflict situations
  • Understand their team and the stages of team development
  • Provides the framework on decision making and setting objectives
DAY ONE

Defining Your Role and Responsibilities

  • What is required of you? - role and responsibilities
  • Meet new challenges and changes with confidence
  • Meet the demands of your manager and team
  • Work with your manager to achieve your goals
  • Establish your personal leadership style

People Management, Team Development and Delegation

  • Set personal and team objectives
  • Build a positive and successful team
  • Recognise strengths and develop individuals' potential
  • The process of delegation and its benefits
  • Overcome the barriers to effective delegation

Motivating the Team

  • Maximise and maintain input and motivation - build the desire for results
  • Provide recognition and feedback
  • Motivate to achieve maximum performance
  • Link individual effort to team and organisational goals

DAY TWO

Effective Communication

  • Overcome barriers - ensure your communications get results
  • Assess and listen to your team’s needs
  • Communicate more assertively in team meetings
  • Define feedback and how to give constructive feedback

Overcome People Problems and Difficult Situations

  • Deal with difficult people and situations - working towards positive conclusions
  • Supervise people you used to work alongside
  • Understand the decision-making process
  • A six step technique to problem solving

Improve Team Performance

  • Effective time management
  • How to prioritise and plan for yourself and others
  • Respond to poor performance
  • Develop effective strategies for yourself and your team