Managing people and performance is a key challenge for most managers and that task is deceptively complex. This new three day course provides a mix of skills needed to support and build a team, whilst delivering organisational goals.

Managing the process and workload is just not enough nowadays. Instead, the modern manager needs to be able to motivate their team, be able to manage change, deal with difficult people, manage performance and be able to coach and develop their staff.

This course is suitable for first time managers/current team leaders/supervisors/those new to management or aspiring to become a manager and for existing practice or nurse managers wishing to refresh or update existing skills.

Upon completion of this course delegates will:

  • gain a better understanding of the role of the manager and the responsibilities this carries

  • understand your own approach to working with others and how this affects outcomes

  • understand your management style, its natural strengths and areas needing development

  • be able to maximise performance through agreeing, setting and monitoring performance objectives and through use of effective feedback

  • learn the principles of motivation and apply those methods to motivate each individual and your team

  • be aware of leadership styles and your personal preferred style

  • be familiar with a range of methods of effective communication

  • delegate with confidence

  • identify, develop and work with teams to best effect personal strengths and the personal strengths of individual team members

  • set the best possible example to inspire others.


The role of the manager: The course starts by identifying the role and responsibilities of the manager and exploring the common problems faced when moving into this role. Next we look at the difference between management and leadership, what are the key duties of a manager and the personal qualities and skills needed to fulfil them?  

What makes an effective manager? Take a managerial assessment to find out your current managerial style and find out what your style means to your team. Identifying your individual learning style is also key in developing your managerial skills further

Coaching & Feedback Skills: Learn how to coach and give feedback to your staff members to help their continuing personal and professional development. Learn different models of coaching and how give positive and constructive feedback to apply these to fit the situation and to encourage life-long learning.

Communication & Influencing Skills:  Learn how to be a master communicator and how to get your point across in a clear, concise and positive manner. Identify your own communication & influencing style, the importance of non-verbal communication and how to influence others and manage conflict.


Managing Performance: Learn how to set goals, objectives and put development plans together with your staff. Learn how to review performance and how to manage under-performers. Learn how to deal with difficult behaviour in an effective manner.

Building your team: Building effective and high performing teams is an essential objective in your role. Learn how build and lead such a team by getting the members to work together and to achieve both the practices business aims and deliver high quality patient care.

Motivation & Delegation: Motivation and delegation are key management skills. There is a myth that if we do 'it' ourselves it will be quicker and more efficient than having to spend time 'training' someone else to do the task. Delegation is a powerful motivator and helps to develop confidence in staff. This section will examine how to motivate and delegate effectively, how to match task to person enabling you to concentrate your energies on those projects and ideas you never have time for, and have a happier more confident workforce.


Time Management:Good time Management is not about working harder, or doing more work. It is about doing less work more efficiently and with greater results. Managing your time and juggling workloads is a difficult task. Learn how to prioritise your work and know how to manage conflicting priorities. Gain an appreciation of the difference between "importance" and "priority". Good time management skills will help you work smarter, not harder, delegate more and help you deal with time robbers, stop procrastinating and reduce your stress.

Problem solving skills: Problem solving is a key skill, and it's one that can make a huge difference to your career. At work, problems are at the centre of what many people do every day. You're either solving a problem for a Clinicians, staff or patients, supporting those who are solving problems, or discovering new problems to solve. The problems you face can be large or small, simple or complex, and easy or difficult to solve. Regardless of the nature of the problems, a fundamental part of every manager's role is finding ways to solve them. So, being a confident problem solver is really important to your success.

Leadership and Managing Change: An inspiring leader can help the team to forge ahead, especially in turbulent times by becoming an effective change agent: By understanding the nature of change, the change equation & the role of key stakeholders. How individuals approach change and the factors which influence this. Learn how to manage change effectively and engage the support of the whole team to ensure that change can become a less painful process.