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BESPOKE PACKAGES

I offer a planned and systematic approach to developing core skills and knowledge which enable your staff to work with confidence.

These packages are designed exactly according to your requirements after an in-depth discussion. They can be delivered in-house or shared between colleagues at neighbouring practices.

Some examples from a non-exhaustive list includes a mixture of any of the following for your:

 Reception/Admin teams:

Interpersonal skills & knowledge:

 Confidentiality, Clinical Governance & Medical Ethics/CPD and Self-development
& Learning Styles/Customer Care Training- Delivering a first class service
Developing Effective telephone skills- dealing with a range of callers
Handling customer complaints & resolving conflict

Knowledge of NHS and the working environment:

The Modern NHS & GP Contracts – GMS: PMS & APMS
The legal aspects of H&S/Risk assessment and Significant Event reporting
Understanding your role in performance appraisal

Managing workload:

Managing and improving customer service process
How to prioritise, delegate & manage blocks of work
Stress/Dealing with change-viewing change with a positive attitude
Understanding and developing your role in the practice team

For Senior Staff; Any combination or mixture of;

Personnel:

Recruitment & Selection for beginners / Refresher
Strategic Recruitment & Retention-A competency-based approach
Employment Law- Grievance, Discipline & Pastoral Care
Performance Management- setting Standards & Competencies
Motivation, Delegating, Building & Leading the team
Understanding Diversity, Discrimination & Equal opportunities

Practice Operation & Development:

Managing and conducting effective meetings-internal & external
Understanding Secondary/Tertiary Care Provision & care pathways
Strategic Planning, Innovation & developing new service provision
Clinical Effectiveness, Resource Allocation & Organisational Audit

Risk Management:

Risk Assessment-Significant Event /Reporting-Disaster& Continuity of
Business planning.

Practice Training Plans:

This session will teach the benefit of having in place such plans for the benefit of team development and to monitor resources allocation for good budget management.

Individual Training Plans:

Using individual and personal learning needs analysis to devise a training and development plan. This will link in with both the above and the objectives of the company business plan, agreed at appraisal.

Recruitment & Selection:

All aspects of R&S are covered to design a recruitment and retention strategy for the organisation. This includes designing induction training programme and the introduction of individual portfolios of CPD for all staff.